M7Scents Perfumes Shop - Return Policy
Return & Exchange Policy
Our Commitment to You
At M7Scents Perfumes Shop, we want you to be completely satisfied with your fragrance purchase. We understand that choosing the perfect scent is personal, which is why we offer a comprehensive return and exchange policy to ensure your shopping experience is exceptional.
✓ What We Accept
- • Unopened perfumes in original packaging
- • Items with intact seals and labels
- • Products returned within 14 days
- • Items with original receipt or proof of purchase
- • Defective or damaged products (any condition)
✗ What We Cannot Accept
- • Opened or used perfumes (hygiene reasons)
- • Items without original packaging
- • Products returned after 14 days
- • Items purchased with special promotions
- • Custom or personalized fragrances
Return Process
Contact Us
Call +254729308456 or visit our store
Bring Items
Return with receipt and original packaging
Get Refund
Receive refund or exchange within 24 hours
Refund Information
- Cash Purchases: Full cash refund upon return
- Mobile Money: Refund processed to original M-Pesa number
- Processing Time: Same-day refunds for in-store returns
- Refund Amount: Full purchase price excluding delivery fees
Exchanges
We offer free exchanges for the same product in different sizes or for products of equal or lesser value. For higher-value exchanges, you'll need to pay the difference.
Damaged or Defective Items
If you receive a damaged or defective product, we'll provide a full refund or replacement regardless of the condition. Please contact us immediately at +254729308456.
Important Notes
- • Keep your receipt safe - it's required for all returns
- • Returns are processed during business hours only
- • For online purchases, return shipping costs apply unless item is defective
- • Sale items may have different return conditions - check at time of purchase
💡 Pro Tips for Returns
- • Test perfumes in-store when possible to avoid returns
- • Keep original boxes and packaging until you're sure about your purchase
- • Take photos of any damaged items before returning
- • Contact us within 24 hours if you notice any issues
Need Help?
Our customer service team is here to assist you with any return questions.
Phone: +254729308456
Visit Us: M7Scents Perfumes Shop
Hours: Monday - Saturday, 9:00 AM - 7:00 PM